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Service FAQS

How can I find warranty status of my equipment?

Please review the warranty terms here. If you have a question whether or not a piece of equipment is covered then please feel free and send us a service request here.

How do I order parts?

Visit http://manuals.keiser.com for a complete parts list based on equipment type and a parts order form. After returning the form most requests are handled that same day.

How do I contact a service provider?

Email at service@keiser.com or call Mon-Fri (7 AM - 5:30 PM PST) at 1 (800) 888 7009 or internationally +1 (559) 257 8000 to find information on your local service provider.

I have older M3 handlebars, how would I get replacement handlebars?

Click here for information on acquiring replacement handlebars.

How would I contact the Keiser service department?

You may send an online service request here or contact us via email at service@keiser.com You may also call us
Mon-Fri (7 AM - 5:30 PM PST) at 1 (800) 888 7009 or internationally +1 (559) 257 8000

Where can I find my equipment manual?

Please visit our manuals subsite at http://manuals.keiser.com

How do I prevent equipment issues?

Please follow the preventative care checklist outlined here. This will help you prevent issues with equipment and help to provide them with a long lasting life span.

How do I clean my equipment?

Cleaning instructions can also be found using the preventative care checklist outlined here.

If you have a question please submit it to our service department.

Can't find your machine's manual?
Keiser is working diligently to put up electronic versions of our complete line of machine's product manuals. For the time being any machine request should be directed to our service department during regular business hours or our online service request 24 hours a day 7 days a week.

*this link requires Adobe Acrobat reader to view. To save on your computer for later use or for reference right click link and select"save link as" or "save target as" then you may save the pdf onto your computer. Read Keisers "Terms of Use" for information relating to limits of media's usage.